Publication Order Policies
Your order is usually processed within two business days following receipt of payment. For special shipment requests (e.g., FedEx or other courier with billing to the recipient's address), please place your order by phone – 310/394-1811.
If you prefer to order by mail or fax, use the Publications Order Form.
Books shipped to addresses in California will automatically include California sales tax.
HFES accepts payment by check (US$ drawn on a U.S. or Canadian bank), American Express, VISA, and MasterCard).
Institutions that require a pro forma invoice prior to placing an order may request the invoice by contacting HFES at 310/394-1811, fax 310/394-2410, or email@example.com.
Returns are not accepted unless (a) the materials ordered were received in heavily damaged condition, rendering them unreadable; and (b) a request for return is placed by phone, fax, or e-mail prior to shipment back to HFES.
Academic Examination Policy
Course instructors receive one free examination copy with a prepaid order for four or more copies of any book or standard. To place an order, contact HFES at firstname.lastname@example.org, 310/394-1811, fax 310/394-2410.
HFES books, standards, and best practices guidelines are available at the following discounts to individuals and institutions:
3–10 copies: 10%
11–20 copies: 20%
21–30 copies: 25%
31+ copies: 35%