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Publication Order Policies

Order Processing

Your order is usually processed within two business days following receipt of payment. For special shipment requests (e.g., FedEx or other courier with billing to the recipient's address), please place your order by phone – 310/394-1811.

If you prefer to order by mail or fax, use the Publications Order Form.

Sales Tax

Books shipped to addresses in California will automatically include California sales tax.

Payment Methods

HFES accepts payment by check (US$ drawn on a U.S. or Canadian bank), American Express, VISA, and MasterCard).

Institutions that require a pro forma invoice prior to placing an order may request the invoice by contacting HFES at 310/394-1811, fax 310/394-2410, or store@hfes.org.

Book Returns

Returns are not accepted unless (a) the materials ordered were received in heavily damaged condition, rendering them unreadable; and (b) a request for return is placed by phone, fax, or e-mail prior to shipment back to HFES.

Academic Examination Policy

Course instructors receive one free examination copy with a prepaid order for four or more copies of any book or standard. To place an order, contact HFES at store@hfes.org, 310/394-1811, fax 310/394-2410.

Quantity Discounts

HFES books, standards, and best practices guidelines are available at the following discounts to individuals and institutions:

3–10 copies: 10%
11–20 copies: 20%
21–30 copies: 25%
31+ copies: 35%